At Sunvine EV, we are committed to providing a seamless and positive experience for all users of our EV charging platform. In line with this commitment, we have developed a clear and transparent policy for refund within the Sunvine EV wallet system. This policy outlines the procedure for requesting refund, the conditions under which reversals may be granted, and the timelines involved. While we strive to accommodate requests where possible, certain conditions and exceptions may apply depending on the circumstances.
Eligibility for Refunds
Refund for specific transactions or available wallet balances may be processed in accordance with the terms and conditions outlined below.
Refund Request Process
Submission: Users seeking a refund within 180 days of a wallet recharge must submit a request to info@sunvine.in. The request should include the following information:
- Mobile number or email ID used to log in to the Sunvine EV App
- Reason for the refund request
Verification: Upon receiving a refund request within 180 days of the wallet recharge, Sunvine EV will review the request and initiate the refund process if found valid.
Decision: Users will be notified of the status of their request within 7 business days of submission. If approved, the refund will be credited back to the original payment method or bank account used for the transaction.
Non-Applicability of Refund Requests After 180 Days of Wallet Recharge
Requests for refunds after 180 days of the wallet recharge will no longer be applicable due to payment gateway and RBI regulations. Any such requests will be rejected.
However, the wallet balance in the Sunvine EV Wallet has no expiry date, and users can continue using their balance for charging their EVs on any of the CPO networks listed on the Sunvine EV App.
Customer Support and Contact Information
For any questions or concerns regarding this refund policy, users may contact our customer support team at info@sunvine.in or call our Business Support helpline at 1800 410 4844.
Sunvine EV
G-705, Near Swaminarayan Restaurant, Road-5, G.I.D.C Metoda,
Rajkot -
360021
GST NO: 24AFPFS7402A1Z7
Policy Updates
Sunvine EV reserves the right to update or modify this refund policy at any time. Any changes will be communicated to users via the Sunvine EV app and website.
Governing Law
This refund policy is governed by the laws of India. Any disputes arising from this policy will be subject to the jurisdiction of the courts in Rajkot, Gujarat, India. See also our Terms and Conditions.